Frequently Asked Questions

What is a compatible Ink or Toner cartridge?

Similar to the original branded cartridge and manufactured under licence in accordance with ISO 9001 certified standards. Cartridges are produced by generic manufacturers resulting in a better deal for consumers with no diminution in quality.

Differences Between OEM, Remanufactured, Compatible, and Refilled Cartridges 

What is OEM ink?

You may have heard the term “OEM” used before, but what does OEM mean or stand for? OEM refers to “original equipment manufacturer.” In other words, if HP made your printer, they’ve also made a cartridge to go with it. These high-quality cartridges were designed for great durability and undeniable precision. Naturally, that translates into good print quality, but all of that comes at a much higher price.

Compatible Printer Ink:

What are compatible cartridges? Compatible ink is like buying a generic car part. A separate company simply creates their own version of the cartridge to work in your printer just like the OEM cartridge. As you might expect, some compatibles are of an inferior quality, but there are plenty of compatible printer cartridges out there that hold their ground next to their OEM counterpart. That’s why it’s so important to find a time-tested provider like Printerinks.ie that offers only high-quality ink and toner cartridges.

Remanufactured Printer Ink Cartridges:

Remanufactured cartridges started out as new OEM cartridges. Instead of throwing a perfectly usable and durable plastic shell away to sit in a landfill, another company refurbished it to be used again. A good remanufacturer will disassemble, clean, and test the cartridge before replacing any worn parts and refilling the toner. If the refurbishing process was thorough, these will often yield similar quality to an OEM cartridge.

Refilled Printer Cartridges:

As one of the cheapest options, refilled cartridges are simply injected with new toner and resold. If the cartridge doesn’t work at all you should be able to return it, but you may also find that the cartridge stops working before the toner runs out. Once again, the risk may be worth it if the cartridge works well since these are priced far below OEM or remanufactured cartridges. Still, be aware that some refilled cartridges can be temperamental or even quit working altogether. Printerinks.ie do not offer refilled cartridges or a refilling service.

Warning Messages from the Printer

If you receive warning message from the printer stating that the cartridge is incompatible and will damage your printer, please ignore it.

Manufacturers consciously insert various warnings to pressure the customer to buy expensive originals.

The cartridge will not damage your printer in anyway and does not invalidate any Original Manufacturer warranties associated with the printer. Please refer warranty FAQ below.

Is my warranty invalidated if I use a compatible?

No. You have the right to use compatibles manufactured under licence despite what the printer manufacturer may state. Original Equipment Manufacturers are not allowed to void your printer warranty for using compatible or remanufactured ink or toner cartridges.

Is my warranty supported by Law?

Yes. The are several pieces of legislation which prohibit OEMs from voiding warranties when a customer uses a third-party laser toner or inkjet cartridge in their printer that has not been manufactured by the OEM. The laws are referred to as the Magnuson-Moss Warranty Improvement Act (MMA) and the Sherman Antitrust Act and Clayton Antitrust Act.

Any hidden charges?

No. You pay only the quoted amount as per the website and delivery is FREE ON ALL ORDERS OVER €30.00 to anywhere in Republic of Ireland. A charge of €2.99 applies to orders less than €30.00 value.

What time do I have to place my order to ensure next day delivery?

Our cut off time is 3pm. Orders received after 3pm will ship next working day, FREE of charge for orders above €30.00 value.

Do you offer same day delivery?

YES…………. If you live in Dublin 1-24 and place an order between 9am and 1pm. Call us on 01 5313862 to arrange. Additional charge €12.50 + VAT applies.

What time can I expect my order if it ships for next day delivery?

Usually before 12 noon but always before 5:30pm. Products are shipped nationwide via DPD. FREE DELIVERY ON ALL ORDERS OVER €30.00

Can I visit the warehouse and purchase?

Yes, visitors are welcome. Please email shop@printerinks.ie or call 01 531 3862 to arrange.

Can I collect my order?

Yes, collections are welcome. Please select the collect option at checkout or email shop@printerinks.ie or call 01 531 3862 to arrange.

Are the ink and toner cartridges recyclable?

Yes. Ink and toner cartridges are completely recyclable. They can be brought to your local council amenity facility and since they are classed as recyclables, no charge is applied.

What if my cartridge does not work?

If there is any issue with the cartridge, Carter will troubleshoot the issue with you. If we are unable to resolve the issue by phone and/or email, we will send a replacement cartridge and/or refund you. Whatever best suits you!

Do you guarantee the cartridges?

Yes. Printerinks is committed to quality service and to that end we ensure satisfaction with the No Quibble Guarantee. We will replace or refund your purchase[s]. Whatever best suits you!

Where is my VAT Invoice?

When order is completed & dispatched a confirmation email is sent to you with a link to your VAT Invoice. If you experience any issues send an email to shop@printerinks.ie

Offers: How do they work?

Customer can only avail of one offer per transaction. As Printerinks.ie may be promoting several offers at the same time the customer can decide which offer they would like.

Loyalty: It pays!

Existing customers always get the best prices, offers and free stuff.

Where Is My Personal Data Stored?

The data that we collect from you will be stored at a destination within the European Economic Area (“EEA”) which laws are protective of personal.

It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of delivering your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing of your personal data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We limit access to personal information about you to employees who we believe reasonably need access to that information to provide products and/or services to you.

How Secure Is My Data?

We have physical, electronic and procedural safeguards in place that protect personal information about you. Including a Premium EV SSL Cert, which ensures our site is secured to protect transactions with up to 256-bit Secure Sockets Layer encryption.